Remote IT Management Services.

Helping MSPs Gain Confidence for Effective Growth.

Most MSPs struggle with the paradox of seemingly unending customer demand, not enough local talent to support it, and the often low-quality of most outsourcing resources.

Enter Contra, an asymmetric cybersecurity boutique that is helping MSPs to grow more efficiently with remote IT services management.

Why?

  • Gain Confidence: With our top-tier talent, sourced from blue-chip multi-nationals, our clients are confident that our remote IT management team is as good as it gets.

  • Focus on business development: Our complete portfolio of services for MSPs, including a heavy-duty cybersecurity, is enabling clients to dramatically scale and expand both their product offering and client base.

  • Increase efficiency: Our 24/7/365 team is based in Eastern Europe, so our service never sleeps. Costs are significantly lower than what you’ll pay locally.

From Service Desk to IT Infrastructure and Operations Management, we have the talent, the product portfolio, and the pricing to significantly reduce your TCO and boost your ROI.

REMOTE IT MANAGEMENT SERVICES: 24/7/365, ENTERPRISE-GRADE IT FOR MSPs

Service Desk Management

We merge our own tools and our clients’ preferred array of tools to custom-create a kit that covers the entire lifecycle of Service Desk Management. Our services include:

  • Service Request
  • Event Management
  • Incident Management
  • Access Control

IT Service Management

Our primary focus is aligning IT services with our clients’ specific business needs. To achieve a total makeover of your clients’ IT assets and infrastructure, we offer:

  • Asset Management and Inventory
  • Planning and Capacity Management
  • Information Security Consulting Services
  • Service Status Reporting
  • Applications management to achieve maximum control and efficiency
  • Integration/deployment of new technologies including hardware/software solutions

To wrap it all, we consult clients on implementing the most effective technologies with highest ROI solutions.

IT Infrastructure and Operations Management

Through a custom-created consolidation of tools and systems, we provide qualified services in accordance with ITIL standards. Our services include:

  • Monitoring and troubleshooting of IT infrastructure, including but not limited to switches, routers, servers, desktops, and access points.
  • Automated software deployment
  • Data protection, Data availability, and Data Integrity
  • Cloud Infrastructure Management (AWS, Azure, Google)

TECHNOLOGIES WE SUPPORT

Fundamentally, we are technology agnostic. As such, we support the following technology stacks:

DevOps Lifecycle and Tools Management Technologies

  • Source Code Control Management (GIT, SVN, TFS)
  • Testing, Building, Deployment (Jenkins, TFS, VS)
  • Configuration Management (Puppet, Chef, etc)
  • Logging, Monitoring, Collaboration, Security

Microsoft-Based Technologies

We offer consultancy and assistance in accordance with Microsoft Operation Framework MOF4.0, including:

  • Windows Server configuration/maintenance including servers: 2012 / 2012R2, 2016.
  • Microsoft Active Directory Services, Active Directory Certificate Services, Active Directory Federation Services, Active Directory Rights Management Services, File and Storage Services, Remote Desktop Services, Web Server (IIS), Network Policy and Access Services
  • Microsoft Exchange Server configuration/maintenance including: 2010/2013/2016
  • Microsoft SQL Servers configuration/maintenance including: 2016/2017
  • Microsoft System Center configuration/maintenance (Data Protection Manager, Configuration Manager, Operations Manager, Virtual Machine Manager, etc)
  • Skype for Business 2015
  • Microsoft SharePoint 2013/2016

Linux/Unix-Based Technologies

  • Linux/Unix Systems Administration (FreeBSD, Red Hat, CentOS, Debian, Ubuntu, etc).
  • Web server (Apache, Apache Tomcat, Nginx) installation, configuration and maintenance
  • Mail server (Postfix, Exim, etc) (+ Antivirus, Antispam, Blacklists subscribe) installation, configuration and maintenance
  • FTP server (vsftpd, proftpd, wuftpd, etc) installation, configuration and maintenance
  • DNS server (Bind) installation, configuration and maintenance
  • DHCP server installation, configuration and maintenance
  • Linux/Unix based firewall (IPtables, ipfw) configuration and maintenance
  • LDAP server installation, configuration and maintenance
  • Radius or Diameter server installation, configuration and maintenance
  • Linux/Unix based VPN server (IPSEC, OpenVPN, PPTP) installation, configuration and maintenance
  • Linux/Unix based High Availability clusters installation, configuration and maintenance
  • Linux/Unix based backup systems installation, configuration and maintenance
  • Linux/Unix based file storages installation, configuration and maintenance
  • Linux/Unix based monitoring systems (Cacti, Nagios, Zabbix) installation, configuration and maintenance

Virtualization Technologies

  • Hyper-V (creation, configuration and maintenance)
  • VMware ESXi (creation, configuration and maintenance)
  • Linux/Unix based open source virtualization systems (KVM, OpenVZ, etc) installation, configuration and maintenance

Network Technologies

We support Cisco, Juniper, HP, Extreme, Mikrotik Routers/Switches/Firewalls for configuration and maintenance. This includes:

  • LAN/WAN infrastructure creation, optimization, configuration and maintenance
  • Dynamic routes configuration and maintenance with external ISP services providers (BGP)
  • Internal network dynamic routes configuration and maintenance (OSPF, IGRP)
  • Internal/External network security configuration and maintenance
  • Internal/External network devices (routers, switches, etc) failover and redundancy configuration and maintenance
  • Site-to-Site, Client-to-Site, Dynamic VPN configuration and maintenance
  • Intrusion Detection/Prevention systems configuration and maintenance

VOIP Technologies

We support VOIP technologies (Asterisk, Freeswitch) including service installation, configuration and maintenance for:

  • Internal Office PBX
  • Trunk creation with external SIP providers
  • Smart and dynamic outgoing call routes
  • Voicemail
  • Online monitoring
  • IVR
  • Call Center
  • Intrusion prevention configuration and maintenance